Grievance Redressal Procedure: FINMAPP
Grievance Redressal Escalation Matrix: FINMAPP
Level 1:To redress their grievances, applicants/borrowers may write into firstname.lastname@example.org or call on customer care no. +91-9289028701 or directly raise through Finmapp application.The customer will receive an acknowledgment/response immediately with the ticket number.
Level 2:If you are not satisfied with the resolution provided to you, we request you to contact Head – Customer Service at email@example.com. You will receive a response within 4 business days.
Level 3: If you are not satisfied with the resolution provided to you, we request you to contact the Head of business at firstname.lastname@example.org. You will receive a response within 3 business days.
Level 4:In case you do not receive a response from us within a period of one month or are dissatisfied with the response received after following all the above steps, you can approach the regulatory authority of Housing Finance Companies- the National Housing Bank- at the address given below:
The Officer-in Charge,National Housing Bank,Complaint Redressal Cell,Department of Supervision,National Housing Bank,4 th Floor, Core-5A, India Habitat Centre,Lodhi Road, New Delhi 110 003.
Mr. Kumar Binit
Founder-Fininfinity Technologies private ltd. (Finmapp).
Address: 206 ,2nd floor ,Tower B ,Millenium Plaza , Sector 27 , Gurgaon , Haryana – 122009
Contact detail: 9893571021