Tata Capital Grievance Redressal - FinMapp

Tata Capital Grievance Redressal

Tata Capital Housing Finance Limited (TCHFL) is a wholly owned subsidiary of Tata Capital Limited and is registered with the National Housing Bank as a Housing Finance Company, offering long-term funds for housing purposes. TCHFL’s wide product range includes loans for purchase and construction of a residential unit, purchase of land, home improvement loans, home extension loans, project finance loans to developers etc.

Grievance Redressal procedure: 

Level 1: To redress their grievances, applicants/borrowers may write into customercare.housing@tatacapital.com or call on customer care no. 1860 267 6060. 

You will receive an acknowledgment/response within 7 days.

Level 2: If you are not satisfied with the resolution provided to you, we request you to contact Head – Customer Service at customerservice.head@tatacapital.com

You will receive a response within 4 business days.

Level 3: If you are not satisfied with the resolution provided to you, we request you to contact the Managing Director at mdtchfl@tatacapital.com.

You will receive a response within 3 business days.

Level 4: In case you do not receive a response from us within a period of one month or are dissatisfied with the response received after following all the above steps, you can approach the regulatory authority of Housing Finance Companies- the National Housing Bank- at the address given below:

 The Officer-in Charge,  National Housing Bank,Complaint Redressal Cell,Department of Supervision,Department of Supervision, Department of Supervision,National Housing Bank,4 th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi 110 003. Website: www.nhb.org.in 

Please feel free to reach our Nodal officer-Mr. Ajai Shukla at the below mentioned details in case you are not satisfied with the response received post your escalation to level 2. 

Mr. Ajai Shukla, 

Nodal officer-Tata Capital Housing Finance Limited

Address: 11th Floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai – 400013

Contact detail: 1860 267 6060