Tata Capital Limited (“TCL”), the flagship financial services company of the Tata Group, is a subsidiary of Tata Sons Private Limited and is registered with the Reserve Bank of India as a Systemically Important Non-Deposit Accepting Core Investment Company (“CIC”). Tata
Capital Housing Finance Limited (“TCHFL”) – a subsidiary of Tata Capital Limited, primarily
offers Home Loans and Affordable Housing Finance Loans. It also provides Loans Against
Property and Loans to Developers for constructing Residential and Commercial premises.
Grievance Redressal procedure:
Tata Capital Housing Finance Limited (TCHFL) is a wholly owned subsidiary of Tata Capital
Limited and is registered with the National Housing Bank as a Housing Finance Company,offering long-term funds for housing purposes. TCHFL’s wide product range includes loans
for purchase and construction of a residential unit, purchase of land, home improvement
loans, home extension loans, project finance loans to developers etc.
Level 1: To redress their grievances, applicants/borrowers may write into email@example.com or call on customer care no. 1860 267 6060
You will receive an acknowledgment/response within 7 days.
Level 2: If you are not satisfied with the resolution provided to you, we request you to
contact our Grievance Redressal Officer/Nodal officer-Ms. Reshma Sethi at firstname.lastname@example.org.
You will receive a response within 4 business days.
Level 3: If you are not satisfied with the resolution provided to you, we request you to
contact our Chief Grievance Redressal Officer/Principal nodal officer-Mr. Ajai Shukla at
You will receive a response within 3 business days.
Level 4: If you are not satisfied with the resolution provided to you, we request you to
contact the Managing Director at email@example.com
You will receive a response within 2 business days.
Level 5: In case you do not receive a response from us within a period of 30 days or are
dissatisfied with the response received after following all the above steps, you can approach the regulatory authority of Housing Finance Companies- the National Housing
Bank- at the address given below:
The Officer-in Charge, National Housing Bank Complaint Redressal Cell Department of Supervision National Housing Bank, 4th Floor, Core-5A, India Habitat Centre,Lodhi Road,
New Delhi 110 003. Website: www.nhb.org.in
Grievance Redressal for Digital Lending